Privacy Policy

The Tasmanian Visitor Information Network Inc. (TVIN), operating as Start With I, is committed to protecting your privacy and handling personal information in a transparent, responsible, and secure manner.

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Overview

We collect personal information only where necessary to carry out our functions and activities, including providing visitor information services, responding to enquiries, supporting accredited Visitor Information Centres, and administering the Network.

We will:

• Use personal information only for purposes you would reasonably expect

• Not disclose personal information without consent, unless required or authorised by law

• Provide access to personal information upon request

• Take reasonable steps to protect personal information from misuse, loss, or unauthorised access

• Investigate and respond to privacy concerns or complaints

Collection of Information

Website usage information

When you visit this website, limited information may be collected automatically by our internet service provider for statistical and administrative purposes, including:

• Server address

• Domain name

• Pages accessed and documents downloaded

• Referring website (if applicable)

• Browser type

This information is used to improve website performance and user experience. We do not attempt to identify individual users or track browsing behaviour.

In limited circumstances, authorised government or law enforcement agencies may access logs in accordance with their legal powers.

Information collected through forms and enquiries

We collect personal information only where it is necessary to respond to enquiries or provide services. This may include:

• Name

• Email address

• Contact details

• Information provided voluntarily through website forms or correspondence

Information is collected directly from you and in a fair and lawful manner. Each form will explain why information is being collected and how it will be used.

We do not collect personal information directly from your device or internet connection beyond what is outlined above.

Use and Disclosure of Information

Personal information is used only for the purpose for which it was collected, or for a related purpose that you would reasonably expect.

We do not add email addresses to mailing lists or use them for marketing without consent.

Personal information may be disclosed where required or authorised by law.

Information transmitted via the internet carries inherent security risks. Users should be aware that online transmission of information cannot be guaranteed as completely secure.

Data Quality

TVIN takes reasonable steps to ensure that personal information we hold is accurate, complete, and up to date.

Where personal information is retained for ongoing purposes such as membership or subscriptions, individuals may request access to review or update their information.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Secure systems and servers where applicable

• Internal procedures restricting unauthorised access

• Limiting access to personal information to authorised personnel

Where personal information is no longer required, it is securely destroyed or de-identified, except where retention is required for legal or administrative purposes.

Openness and Access

Upon request, and subject to applicable legal requirements, we will:

• Confirm whether we hold personal information about you

• Provide access to that information where appropriate

• Explain how the information has been used or disclosed

Requests for access or correction should be made in writing using the contact details below.

Identifiers

TVIN does not use or collect government identifiers such as Medicare numbers, unless required by law or when acting as an authorised agent for a government program. In such cases, relevant government privacy policies will apply.

Overseas Disclosure

Personal information is not routinely disclosed overseas. If information is transferred outside Australia, reasonable steps will be taken to ensure it is protected in a manner consistent with Australian privacy standards.

Sensitive Information

Sensitive information will only be collected where it is reasonably necessary and with your consent, or where required by law. Sensitive information includes matters such as health information or other protected categories under the Privacy Act.

Privacy Complaints

We take privacy concerns seriously. If you believe your personal information has been handled incorrectly, you may lodge a complaint by contacting us.

We will investigate complaints promptly and respond in accordance with applicable privacy legislation.

Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Tasmanian Visitor Information Network Inc.
Email: info@tvin.com.au

Changes to this Policy

This Privacy Policy may be updated from time to time. The current version will be published on this website.