The Tasmanian Visitor Information Network (TVIN) is the peak body representing and supporting accredited Visitor Information Centres across Tasmania. The Network provides coordination, guidance, and advocacy to support consistent, high-quality visitor servicing aligned with nationally recognised accreditation standards.

TVIN works to strengthen and sustain a statewide network of centres that connect visitors with local communities, regional experiences, and trusted travel information.

Functions of the Network

TVIN supports accredited Visitor Information Centres to operate as a coordinated statewide network. By working collectively, centres are positioned to share knowledge, align service standards, and respond to changing visitor needs across Tasmania.

The Network supports collaboration between centres, regional tourism organisations, local government, and state and national partners, helping ensure visitor servicing remains credible, consistent, and visible.

Visitor Information Centre Accreditation

Visitor Information Centre accreditation recognises centres that meet nationally endorsed standards for service quality, local knowledge, accessibility, and visitor support. Accredited centres are authorised to display the trademarked blue and yellow ‘i ’ symbol, providing visitors with confidence that trusted, accurate, and professional information is available.

Accreditation provides a framework for consistent service delivery, professional presentation, staff capability, and operational governance. It ensures visitors receive reliable, impartial advice from trained teams who meet national benchmarks.

Tourism Tasmania, as the licensed holder of the Yellow ‘i’ trademark in Tasmania, partners with TVIN to support the integrity of accreditation and service quality across the state.

Many centres within the Network have also been recognised through the Tourism Industry Council Tasmania Tourism Awards, reflecting the high standard of visitor servicing delivered across Tasmania’s accredited centres.

What Accreditation Means

Accredited Visitor Information Centres must meet minimum standards that support both visitors and communities.

Accreditation confirms that centres:

• Provide friendly, knowledgeable, and professionally trained staff

• Offer accurate and up-to-date information on local and regional experiences

• Support visitor safety through access to maps, emergency information, and local advice

• Provide accessible and inclusive services

• Meet governance, operational, and reporting requirements

Visitor Servicing Models

Visitor Information Centres within the Network operate under two recognised categories.

Accredited Visitor Information Centres (Yellow ‘i’)

• Operated by trained tourism professionals

• Provide comprehensive visitor servicing and bookings

• Meet national accreditation standards

• Offer extended and consistent opening hours

Governance and Management

The Tasmanian Visitor Information Network is governed by a Management Committee responsible for statewide visitor servicing strategy, accreditation oversight, membership governance, and network advocacy.

The Management Committee oversees policy development, compliance with accreditation standards, strategic planning, and representation of Visitor Information Centres within the broader tourism and government landscape.

The Network is supported by an Executive Officer responsible for operational management, stakeholder engagement, and implementation of strategic priorities.

Management Committee

Chair: Adi Munshi – Tasmanian Travel & Information Centre, Hobart

Deputy Chair: Katy Usher – Smithton Visitor Information Centre

Committee Members
Susan Clear – Ulverstone Visitor Information Centre (Treasurer)
Bronwyn Wheldon – West Coast Visitor Centre
Susan Foster – Devonport Visitor Information Centre
Alicia Perry – Tamar Valley Visitor Information Centre
Fleur Marshall – Launceston Visitor Information Centre

Ex officio (non-voting) representatives
West by North West
Visit Northern Tasmania
East Coast Tasmania Tourism
Destination Southern Tasmania

Contact and Enquiries

For holiday information and travel planning advice, visitors are encouraged to contact one of Tasmania’s accredited Visitor Information Centres directly.

For enquiries relating to the Network or accreditation, please contact:

Tasmanian Visitor Information Network Inc.
Executive Officer: Tracey Riggs Barker
Postal address: PO Box 16, Sheffield, Tasmania 7306
Telephone: 0473 865 268
Email: info@tvin.com.au